FAQ
SEEDS & PLANTING
1. How long does it take seeds to germinate?
Germination time varies depending on the seed variety, soil temperature, and moisture levels. Most seeds germinate between 5-21 days, though some may take longer. We recommend checking the seed packet or our growing guides for specific germination timelines for each variety. Factors like soil warmth, consistent moisture, and proper light exposure will help ensure successful sprouting. Our YouTube channel and blog feature detailed germination guides for popular seeds.
2. What's the best time to plant seeds?
The ideal planting time depends on your climate zone and the specific seed variety. Spring and fall are the most common planting seasons, but many seeds can be planted year-round depending on your location. We recommend checking our zone maps and planting guides to determine the best planting windows for your area. Each seed packet includes planting instructions tailored to different regions, and our resources section has comprehensive zone-based recommendations.
3. How should I store seeds to keep them fresh?
Seeds stay fresher longer when stored in cool, dry conditions. We recommend keeping seeds in an airtight container in a cool place (ideally 40-50°F), away from direct sunlight and excess moisture. A refrigerator or cool closet works well. When stored properly, most seeds remain viable for 1-3 years, though some varieties may last longer. Avoid storing seeds in humid areas like bathrooms or kitchens. If you purchase seeds and don't plant them immediately, proper storage will maximize their germination rate.
4. Do you offer heirloom or organic seeds?
Yes! We carry a diverse mix of seed varieties including heirloom seeds, organic options, and proven modern cultivars. Our collection features seeds sourced globally to ensure you have access to rare and hard-to-find varieties alongside dependable favorites. Whether you're looking for certified organic seeds, heirloom varieties with deep history, or disease-resistant cultivars, you'll find them in our extensive catalog. Check individual seed listings for certification details and sourcing information.
5. How do I know which seeds to plant in my zone?
We make it easy! Visit our zone maps and planting guides in the Resources section to find recommendations based on your USDA hardiness zone. You can also filter our seed collection by zone and season. Each seed packet clearly indicates recommended growing zones. Our YouTube channel and blog also feature zone-specific planting guides to help you choose varieties that thrive in your climate. If you're unsure about your zone, you can look it up on the USDA website or ask our team.
6. What's the difference between your seed varieties?
Our seed varieties vary in many ways—growing season, flavor profile, climate tolerance, disease resistance, and historical significance. We carry heirloom varieties prized for their unique characteristics and taste, modern hybrid varieties bred for yield and reliability, and rare varieties that may be difficult to find elsewhere. Many of our seeds are selected for their adaptability to different growing conditions. Our detailed descriptions and guides explain the differences between varieties to help you choose what's right for your garden.
7. Can I plant seeds year-round or only in spring?
It depends on your climate zone and the specific seed variety! While spring is the traditional planting season in most regions, many seeds can be planted in fall, summer, or even winter depending on where you live. Cool-season crops like lettuce and kale can be planted in fall and winter in many areas. Our zone maps and planting guides show planting windows throughout the year for different regions, so you can grow something in almost any season.
PLANTS & BULBS
8. Are your plants pre-grown or starter plants?
We offer premium starter plants and plant plugs—young, healthy plants that have already sprouted and are ready to grow in your garden or home. This means you skip the seedling stage and get a head start on your growing season. Plant plugs typically range from 2-6 inches depending on the variety, giving you established plants ready to transplant into larger containers or your garden.
9. What's included in a plant plug order?
Your order includes the number of plant plugs you've selected, carefully packaged for safe shipping. Each plant is healthy, established, and ready to thrive with proper care. We include care instructions with every order. The size of plugs varies by variety (typically 2-6 inches), so check the product description for specific sizing.
10. How are plants packaged for shipping?
We carefully package all plants to ensure they arrive healthy. Plants are secured to prevent damage during transit and are shipped to arrive as quickly as possible. Packaging materials protect plants from extreme temperature and moisture changes. Most orders ship within 1-8 days depending on weather conditions, what you've ordered, and your selected shipping courier.
11. What's your plant guarantee if it arrives damaged?
We take pride in our packing, but if your plant arrives damaged, we want to make it right. Our return and refund policy covers damaged shipments—please contact us within a reasonable timeframe to report any issues. Depending on the situation, we'll either send a replacement or issue a refund. Check our full return policy for complete details.
12. What if my plant doesn't thrive after I plant it?
Plant success depends on many factors including your climate zone, soil conditions, watering, and care. We provide detailed care instructions with every order and extensive growing guides to help you succeed. If you follow our guidance and have issues specific to the variety you purchased, check our return policy for details on what we can help with.
AQUARIUM & FISH
13. Are aquatic plants real or artificial?
We carry live aquatic plants! These are real, living plants that oxygenate your aquarium, provide shelter for fish, and create a natural ecosystem. Live aquatic plants are beautiful and functional additions to any aquarium setup.
14. What fish species do you carry?
We offer a selection of premium fish species suited to different aquarium sizes and experience levels. Visit our Fish collection to browse available varieties. If you're new to keeping fish, our beginner's guide recommends species that are hardy and easy to care for.
15. Do you ship live fish? How?
Yes, we ship live fish! To protect them during transit, you must add a cold pack or heat pack to your cart (depending on your location and season). This keeps fish in optimal conditions during shipping. Most orders arrive within 1-8 days. If fish arrive dead on arrival, contact us within 24 hours for a refund.
16. If fish arrive dead, what's your policy?
We guarantee live fish delivery. If your fish arrive dead on arrival, contact us within 24 hours and we'll issue a refund. Please report any issues promptly so we can help.
17. What supplies do you recommend for beginners?
Starting an aquarium can feel overwhelming, but we make it simple! We offer both individual supplies and starter kits designed for beginners. Our Aquarium collection includes filters, lighting, plants, and everything you need to set up a thriving tank. Check our beginner's guide for recommendations on equipment, sizing, and setup. Our team is also available to answer questions.
PANTRY ITEMS
18. Is your honey raw or pasteurized?
We offer raw honey sourced from trusted producers around the world. Raw honey retains all its natural enzymes, nutrients, and unique flavor profiles. Each honey variety has its own character based on the flowers the bees visited. Check individual product descriptions for sourcing and processing information.
19. Are your herbs organic? How are they dried?
We carry a mix of organic and conventionally grown herbs, all carefully selected for quality. Our herbs are naturally dried to preserve flavor, aroma, and nutritional value. Check individual product listings for certification details and sourcing information. We work with growers who prioritize quality and sustainability.
20. How long do dried herbs stay fresh?
Shelf life varies by herb, but most dried herbs maintain peak flavor for 1-2 years when stored properly. Store them in airtight containers away from heat, light, and moisture. Over time, dried herbs lose potency, but they remain safe to use—they'll just have milder flavor. Our product descriptions include specific storage recommendations for each herb type.
SHIPPING & RETURNS
21. Do you ship internationally?
Please check our shipping policy for current international shipping options and any restrictions.
22. What's your shipping cost and timeline?
Shipping costs vary based on order size, destination, and the shipping method you select at checkout. Standard orders typically arrive within 1-8 days depending on weather conditions, what you've ordered, and your selected courier. We offer free shipping on orders of $80 or more (domestic). Please check our full shipping policy for complete details on all available options.
23. Do you offer free shipping?
Yes! We offer free shipping on domestic orders of $80 or more. For smaller orders or expedited shipping, standard shipping rates apply. Check your cart for exact shipping costs based on your order.
24. What's your return/refund policy?
We want you to be completely satisfied with your purchase. Please check our full return and refund policy for specific details on timelines, conditions, and how to initiate a return. Different product types (seeds, plants, live fish) may have different terms, so review the policy that applies to your order.
25. If seeds don't germinate or plants die, what happens?
Seed germination and plant success depend on many factors including your climate, care, and growing conditions. We provide detailed growing guides and care instructions to help you succeed. If you follow our guidance and have specific issues, please check our return policy for details on what we can help with. Different seed varieties have different germination rates and success factors—our resources explain what to expect.
GENERAL
26. Can I bulk order seeds?
We're currently building our bulk order options! Check back soon for details on wholesale and large quantity discounts. In the meantime, you can order as many individual seed packets as you need.
27. Where can I find growing guides and resources?
We're committed to educating our community! Check out:
- Blog: Detailed growing guides, zone recommendations, and planting tips
- YouTube Channel: Video growing guides and seasonal planting advice
- Zone Maps: Find recommendations based on your USDA hardiness zone
- Companion Planting Guide: Learn which plants grow well together
- Resources Section: All educational content in one place
All of these are free and designed to help you succeed in your garden.
28. What does the rewards program include?
Our rewards program gives you points on every purchase that you can redeem for discounts and exclusive benefits! Members also enjoy special tier levels with increasing rewards. Visit our Rewards page to learn more and sign up. It's our way of thanking you for being part of the TerraMater community.