Shipping policy
📦 Terra Mater Gardens Shipping Policy
At Terra Mater Gardens, we prioritize your satisfaction and the safe, humane handling of all seeds, plants, and animals we ship. Please read below for important details on how we process and ship orders.
⏳ Processing Time
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Standard Orders (Seeds & Products): Typically ship within 1–2 business days.
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Live Plants & Animals: Processing may take 1–5 business days, depending on the item, day of the week, holidays, and weather conditions.
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Sensitive or temperature-dependent species may require additional time to ensure safe packaging and arrival.
🚚 Shipping Methods & Timing
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Seeds & Products: Standard delivery within 3–7 business days after processing.
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Live Animals: Must be shipped via Priority Mail or Express to automatically qualify for our live arrival refund guarantee. Faster shipping helps ensure their survival and welfare.
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International Shipping: Available! Delivery times and costs vary by location. Customers are responsible for understanding their country’s import rules.
💲 Shipping Rates
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Rates are calculated based on weight, size, and destination.
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We offer flat-rate options for select orders and regions.
🔍 Tracking
A tracking number will be emailed once your order ships. Use it to follow your package’s journey.
⚠️ Shipping Restrictions
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Some regions or countries may restrict the import of certain seeds, plants, or animals.
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Please check your local regulations before ordering.
💡 Note
Live animals and sensitive plants are shipped with their well-being in mind. We may delay shipping if conditions aren’t safe (e.g., extreme weather). Choosing Priority or Express shipping is strongly recommended—and often required—for their health and refund eligibility.
Questions? Email us at terramatergardens@gmail.com — we’re happy to help!